Usually, these fans will be encouraged to write more articles about the product and carry out in-depth dissemination in the community to achieve the effect of promoting the executive email list product. Baking Class: From the initial free participation to paid participation, it is the favorite of young mother fans, providing fans with a hobby exchange platform; New product tasting session: Invite loyal fans to participate, which provides a place for executive email list fans to socialize with interest on weekends, and can also promote a wave of new products; Birthday party: The store provides a birthday party venue.
And birthday fans can invite their relatives and friends to celebrate their birthdays, which is a new extension point for the store. Five, considerate customer service executive email list experience The value of the community lies in whether it can give fans a considerate customer service experience. There are only two purposes for fans to join the group: one is to get discounts, and the other is to solve problems quickly. If both goals are achieved, the value of the community will be highlighted, and it will be difficult for fans to executive email list leave the community. To do experience, it is also inseparable from 3 points: 1. The principle of quick response When fans have questions or need.
Fans will ask in the group, and they need to respond within 1 minute; if it exceeds 1 minute, the experience can be imagined, and it is a feeling of being ignored and executive email list ignored. Operationally, all groups must meet this standard. 2. The principle of simplicity first Our group repurchase can reach more than 40%. The most important point is to simplify the purchase process. The fan group said to order cakes. The store immediately accepted the demand and confirmed the specific details and immediately entered the production process; if the customer opens the executive email list mobile APP and downloads Ordering or placing an order by phone will undoubtedly make the operation of fans cumbersome and easily lead.